Vetalogica Hemp Clinicals Hip And Joint Cat Treats 100g

Availability:

2 in stock


$38.68

2 in stock

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Vetalogica Hemp Clinicals Hip And Joint Cat Treats 100g

PRACTICAL SOLUTIONS
FOR PETS WITH PERSONALITY…

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product description

Give your cat’s joints extra support with the Vetalogica Hemp Clinicals Hip & Joint Cat Treats!

Packed with vitamins and minerals that strengthen and support your cat’s joints, the Vetalogica Hemp Clinicals Hip & Joint Cat Treats contain glucosamine and chondroitin, two essential nutrients that improves your pet’s joint health. The added organic hemp seed, which has omega 3 & 6 fatty acids, also helps support your cat’s joints.

Nutritious and delicious, the Australian-made Vetalogica hemp seed cat joint health supplements also give your pet an extra dose of wholesome nutrition on a daily basis to maintain their health. This joint health supplement is formulated by pharmacists in Vetalogica’s Sydney Kitchens here in Australia and all ingredients are Australian sourced. Free of gluten, grains, GMOs, and artificial flavours/colours, the Vetalogica Hemp Clinicals Hip and Joint Cat Treats are gentle on the stomach, easy to digest, and great to supplement with your cat’s everyday meals. 

Features:

  • All-natural, hemp-based hip & joint support cat treats made in Australia by an Australian-owned company
  • Formulated with glucosamine and chondroitin to help support joint health and improve your cat’s overall mobility
  • Made with a blend of delicious Australian fish and sweet potatoes for a healthy, tasty supplement
  • Contains organic hemp seed powder and oil for maximum nutritional benefits (e.g., omega fatty acids, antioxidants) – doesn’t make your cat high!
  • Gluten-free, grain-free cat treat that’s easy on the stomach and doesn’t contain common allergens
  • No artificial flavours or colors and no GMOs
  • Created by pharmacists in Vetalogica’s Sydney Kitchens

Size: 100g

Support your cat’s mobility and joint health with these delicious hemp-based cat treats!

What payment options do you have?
We accept the following forms of payment.

  • PayPal – our preferred payment method. You don’t need a PayPal account to use it either.
  • Visa and Mastercard – through Paypal

I do not have PAYPAL account, can I pay via Direct Deposit?
Sorry, due to the delays caused by bank deposits, we have recently decided to accept only Paypal or Credit Card as payments.

Why PAYPAL?
We accept PayPal for security reasons. PayPal is also the quickest payment method to ensure you receive your items quickly. PayPal also provides buyer and seller protection. PayPal also accepts credit cards and bank transfers, even without a PayPal account.

What if I can’t pay right away?
Flexibility is our motto! We prefer that payments are made as soon as you purchase your item, but, at most, payments must be received within 4 days of purchase. If payment is not received in this time, eBay will automatically open an “unpaid case”, and this could result in negative feedback. Of course, we understand that sometimes things don’t go as planned so please let us know if you would like to make other arrangements. Just remember to keep us informed. We shop too, we know how things are.

Do you combine purchases? 
Of course! Postage should combine automatically, but if it doesn’t we will combine them for you before you check out so you pay one low shipping rate. Please do not make the payment if your postage does not combine. Contact us first. We are unable to refund excess postage once the invoices are paid.

How do you send my purchase?

We use a number of shipping methods including Australia Post.

If shipping states “standard shipping”, or “courier” we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as “large letters” and will not include tracking unless you select a paid option.

If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.

Other options include:
Express Post: As long as you live in the Express Post Network (which covers most of Australia – you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it’s posted.

Delivery Address: Orders will be delivered to your REGISTERED EBAY ADDRESS unless otherwise stated. Please check your address in BOTH eBay and PayPal – we will send to the address in your eBay account.

How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2 days to process your order.

Patiolink Doors
While we do our best to ship orders quickly, some Patiolink doors may require a little more time. These doors require 7 days extra production:
BLACK – Medium, Large, XL, Greyhound Black,
WHITE – Medium White, Greyhound White
PRIMROSE – Greyhound

How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that’s okay with you!

How long until my parcel arrives?
Here’s the good news… All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities). 

International shipping (outside Australia)
We are happy to post orders out of Australia. We are able to send to most countries via Australia Post’s Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. Lucky Pet is not liable for these extra charges and we will not accept “return to sender” returns where a delivery has been refused for any reason. 

Return to Sender
If orders are returned to us as undeliverable for any reason or are marked Return to Sender (RTS), a $10 RTS fee is charged by Australia Post. If the RTS item is to be reposted or refunded, the Australia Post fee is charged to the buyer on top of the original postage cost.

Click & Collect
Click and Collect refers to the Ebay program in conjunction with Big W and Woolworths. At checkout, please select the location you would like us to send your order to. That location will contact you when your order is ready for collection. Please refer to Ebay’s Click and Collect policies for further information.

60-DAY 100% MONEY BACK GUARANTEE…

We guarantee that the product you receive is without faults and can be utilised for the intended purpose.

In cases of “change of mind” or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.

If you’re not 100% satisfied within 60 days of purchase (see below if purchasing a Patiolink product), drop us a line and return the item in its original condition and packaging. We will send you a refund (excluding original and return postage and any associated fees). If the product is no longer in brand new condition, we’re unable to accept the return and would suggest that it be resold via available online sources.

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.

We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.

Whilst every effort is made to make descriptions as accurate as possible, errors may occur unintentionally. In the case of an error made by Lucky Pet, we will attempt to rectify this at no extra cost to you.

We don’t place many restrictions on returns however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. We do accept change of mind returns however there may be a restocking fee and you will be required to cover the cost of return postage.

Goods returned for refund, exchange or credit must be received within 60 business days from the date of purchase and are subject to the following criteria:

  • All goods returned must be in new, unopened condition with all seals intact.
  • Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
  • Customers are responsible for postage costs associated with returning goods for refund, credit or exchange (errors excluded).
  • Lucky Pet accepts no responsibility for loss or damage caused during return transit.

As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.

Please notify Lucky Pet within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return an item without our approval. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. We ship from multiple warehouses so please do not return an item to the address on the parcel.

We will provide the correct return address when the RMA is issued.

Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.

Please do not return items by COD or Return to Sender – contact us before you return anything.

Patiolink Returns
Patiolink door returns are covered by the manufacturer, not by Lucky Pet’s 60-Day Returns Policy.
Standard height pet door inserts. Please contact us within 7 days or receiving the door to arrange a return. The product must be in brand new condition, no installation attempted or drilling.
Custom Pet doors: We do not offer return or refunds on custom pet doors.

DOA items (broken or damaged on arrival)
All items are inspected at time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact us within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.

Returns Policy
Your complete satisfaction is our top priority! We accept returns of packages within 60 days of the sale date. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.

For all returns inquiries, send a message via the ebay “contact us” tab. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.

Please allow up to 14 days from receipt of returned products for refunds to be made.

The warranty is voided where damage to the product is caused by reason other than the manufacturer’s defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n’ tear, damage to accessories.

Return to Sender
Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse. All Return to Sender parcels are refunded minus a return fee of $13 and any other fees incurred and original postage costs.

Please note that some larger, heavy items such as cat scratch poles and centres, and Patiolink Doors may be chared a $30 RTS fee. If the RTS item is to be reposted or refunded, the Return to Sender fee is charged to the buyer on top of the original postage cost and repostage fee. All RTS orders will incur a 10% restocking fee.

Please do not return items by COD or Return to Sender – contact us before you return anything to avoid additional fees.

Food
We sell only super premium food that is rich in protein. Make sure you change over gradually from standard food. Please see the manufacturer’s directions for guidance.

Toys
No toy is indestructible, although some come close, and you should always supervise your pet at play to ensure he is safe and is using the toy as intended. Pets will be pets though! If you are unsure, contact us.

Change of Mind returns
We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in “as-new” condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original and repostage shipping fees and may incur a 10% restocking fee. Send us a message if you’re unhappy for any reason and we’ll sort it out for you, easy as pie!

WARRANTY CLAIMS

If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part as deemed appropriate.

Lucky Pet offers a 60 day money back guarantee on all products sold. After this time products are covered by the respective manufacturer’s warranty. Although we aim to provide a fast and efficient turnaround of faulty goods, it’s important to note we cannot always offer instant replacements. Delays may range from 2-4 weeks should we need to seek assistance from suppliers or manufacturers.

The warranty is voided where damage to the product is caused by reason other than the manufacturer’s defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n’ tear, damage to accessories.

Food
We sell only premium holistic food that is rich in protein. Make sure you change over gradually from standard food. Please see the manufacturer’s directions for guidance. All food that is sold by Lucky Pet comes with a palatability guarantee. If your pet does not like the food you have chosen within 7 days, simply get in touch with us and we will advise next steps. We will refund the smallest available bag so if you are trialing a new food, please purchase the smallest bag first.

Toys
No toy is indestructible, although some come close, and you should always supervise your pet at play to ensure they are safe and are using the toy as intended. Please choose the right toy for your dog. If a dog is left to chew a toy, they will damage it, no matter how “tough” or “invincible” it claims to be.

Making changes and cancelling an order
Please take care when placing orders.

Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.

If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur Auspost fees that are non-refundable.

Thanks for understanding.

What is the condition of the item?
All products from Lucky Pet Supplies are Brand New, Original and Authorised. We do not sell cheap rip-offs – we respect manufacturer copyright and the quality assurance that this entails. That’s why we stand behind our products with our 60-day money back guarantee. 

We only stock items that we would be happy for our pets to have – and they’re a fussy lot!

DOA items (broken or damaged on arrival)
All items are inspected at time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact us within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.

What if I want to get more information about the product that I am interested in?
Please read our listing description as we try our very best to include all the information available. However, if you have any more questions, please message us through eBay.

What if the item I am looking is not listed or is out of stock?
Please send us a message via eBay and we’ll look it up. All items are listed in good faith, however if for any reason we cannot supply an item after sale, we will notify you immediately, and refund your payment if it has been made or make alternative arrangements agreed to by both parties…

WHAT IF I want to check the status of my item?
If you have requested a tracking service, you can ask for your tracking number. Please note that standard business post does not automatically have a tracking number (unlike privately mailed items at the post office). if you have opted for a tracking service, you will receive an automated message from AusPost with your tracking number as soon as your parcel has been dispatched if you paid for the eParcel service. If in doubt, contact us via eBay messages. 

What if I want to adjust or modify my order?
Unfortunately we are unable to modify eBay orders. If there is an error or the address needs to be updated, the order will need to be cancelled. In this instance, there will be a 7% eBay processing fee that is not refunded to us by eBay.

All orders are managed in real time to ensure super fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse and they pick and pack quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).

Why Shop with Us?

  • WE LOVE PETS!
  • Quality products at competitive prices.
  • 100% Satisfaction guaranteed with our 60-day exchange or refund policy.
  • We sell only brand new and genuine articles, no fakes or replicas.
  • Safe and Secure Shopping. No risky postage from overseas or customs delays or import duties.
  • Prompt & Friendly Service.
  • Personal, one-on-one attention from a real human being who can answer your questions or help you with your order.
  • Buy any time: 7 days, 24 hours
  • Fast Dispatch and Quick Deliveries – our stock is located in Australia!
  • We are Australian owned, not a faceless multinational corporation owned by an equity company with no interest in pets.

As the founders of Lucky Pet Supplies, and the proud parents of five young-ish cats (please don’t judge), one senior dog (we just lost our gorgeous 16-year-old, Yoyo – she’s the black dog), and one young gun, we’re passionate about our pack and we know that having pets has nothing to do with becoming the pack leader, it’s about opening your home to a different kind of family. Here’s ours.


 
xoxo Jeff & Jo & the Crew

 

 

  • Buy quality

  • Love and protect your pets

  • Pets are family

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